After Sales Service

Analyze, contains and resolves customer issues adhering to company warranty policies.
• Provides frontline warranty customer support for LT motors , HT motors & Fan such as travel to customer production/field locations to analyze rejected product. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
• Supports Quality function through issue containment. Coordinates sort/rework product to minimize impact on customer. Gathers accurate and complete information for product failures. Communicates to Quality team through established processes.
• Authorizes order entry of warranty returns and credits orders. Negotiates rework/repair cost as appropriate. Approves and processes repair invoices. Coordinates with customer the return of samples or lot rejections to enable continuous improvement.
• Conducts data analysis of present and historical data to identify improvement opportunities. Works with plant Quality teams to identify and eliminate defects. Maintains pareto/awareness of defects identified by customers and drives resolution of top issues.