GMS – IT Infrastructure Support Engineer

GMS – IT Infrastructure Support Engineer
Role: GMS / Infrastructure Support Engineer
Experience: 1–2 Years
Location: Bengaluru(Native also nearby)

Work Mode: Work from Office 6 Days
Shift: 24x7 Rotational Shifts

Job Responsibilities:
 Monitor and support servers, network devices, applications and infrastructure using
monitoring tools.
 Handle incidents, service requests and alerts within defined SLA.
 Perform basic troubleshooting of Windows/Linux servers, network connectivity and
infrastructure services.
 Monitor system health, CPU, memory, disk utilization and service availability.
 Perform basic server restart, service restart and operational activities as per approved
procedures.
 Troubleshoot alerts and coordinate with L2/L3 teams for complex issues.
 Perform ticket updates, documentation and proper shift handover.
 Follow incident, change and escalation management processes.
 Maintain operational checklists and ensure all critical activities are validated before closure.
 Coordinate with internal teams and vendors for issue resolution.
 Participate in regular KT, knowledge sharing and process improvement activities.
Technical Skills:
 Basic knowledge of Windows and Linux
 Basic networking: TCP/IP, DNS, DHCP, VLAN, VPN
 Knowledge of monitoring tools such as SolarWinds, Checkmk, Grafana or similar
 ITSM/ticketing tools such as Jira or ServiceNow
 Basic understanding of VMware/virtualization
 Good troubleshooting and analytical skills
 Basic understanding of backup, patching and server health monitoring
Good to Have:

 ITIL knowledge/certification
 Cloud basics – AWS/Azure
 Scripting knowledge – PowerShell/Linux shell
 Experience working in a 24x7 NOC/GMS environment
Key Competencies:
 Strong ownership and accountability
 Good communication and escalation skills
 Ability to work in rotational shifts
 Attention to detail
 Ability to follow SOPs and checklists
 Willingness to learn and upskill