Team Leader- Collections

Key Responsibilities
- Manage and supervise a team of 10+ collection executives/members.
- Drive the team towards achievement of monthly collection and recovery targets.
- Monitor daily team performance, productivity and collection efficiency.
- Allocate customers/accounts among team members and ensure proper follow-up.
- Conduct regular team meetings and provide guidance/coaching to improve performance.
- Handle customer escalations and support team members in resolving collection-related issues.
- Track overdue accounts and ensure timely follow-up and resolution.
- Prepare and maintain daily/weekly collection MIS and performance reports.
- Monitor team attendance, field activity and productivity.
- Ensure adherence to company policies, collection processes and compliance requirements.
- Develop team motivation and team-building initiatives.
- Use dialer, VLOOKUP and Excel-based tools for tracking and managing collection data.
- Coordinate with internal teams for account-related issues and escalations.

Required Skills
- Good knowledge of collection processes and recovery practices.
- Strong team handling and people management skills.
- Experience managing a team of at least 15 members.
- Good knowledge of MS Excel, including VLOOKUP and conditional formatting.
- Strong communication and negotiation skills.
- Ability to monitor targets, productivity and team performance.
- Good problem-solving and customer-handling skills.
- Target-oriented and comfortable working in a field-collection environment.